Veterinary Technician Supervisor

Moore Lane Veterinary Hospital is looking for an engaged leader to join our team. Our ideal candidate will have at least 2 years of leadership experience. While veterinary experience is preferred, leadership experience is the most important prior qualification for this role. 

Overview

Supervisors implement structure determined by department managers. Supervisors are responsible for developing team members within their department and oversee employees.

1.HR-Level Supervisor.

2.Supports and develops mentors.

3.Creates training structure.

4.Manages team member development.

5.1st level escalations for customer concerns.

Functional Responsibilities

1.Responsible for evaluating the efficiency of a day’s labor allocation and responsible for evaluating the need to send team members home early, call in additional team members, and/or alter upcoming shifts upon conferring with the department manager.

2.Conduct monthly mentorship meetings with mentors, including at minimum:

a.Bottlenecks in Training

b.Updates to training protocol and process

c.Support for underperforming employees and recognition for over-performers.

3.Develop mentees within their capacity.

4.Work with the department manager on department goals and objectives.

5.Have documented 1 on 1s with direct reports.

6.Commit to revenue driving behaviors, which measurably improve profitability for the practice.

7.Second-level decision maker for client financial concerns.

8.Talent Development

9.Other duties as assigned

Leadership Competencies: Envision
Create and champion a clear picture of how the future looks with a broad-reaching mindset, leveraging innovative approaches and best-in-class service.

1.Captivates customers and employees with energy and possibility rooted in the organizations mission and values

2.Creates roadmaps and prioritizes milestones, rallying support behind the vision and planning

3.Actively seeks out different ways of growing and knowing, nimbly trying multiple approaches

Leadership Competencies: Drive
Consistently deliver results in partnership with teams and in alignment with business objectives, under pressure and with a long-game approach – act like an owner.

1.Owns and delivers optimal results based on assigned objectives and proactively problem-solves for challenges

2.Holds themselves and others accountable

3.Asks the right questions, acquires good data, and accurately assesses what’s important

Leadership Competencies: Transform
Relentlessly dream, take educated risks, and integrate best practices to advance the care we provide.

1.Moves the Moore Lane Veterinary Hospital towards a progressively more consistent and team-focused approach

2.Navigates complex situations with moving parts to solve problems and make decisions

3.Builds networks and partnerships, seizing opportunities to collaborate with mentors and employees in meeting department objectives

4.Makes calculated decisions amidst the absence of complete information or uncertainty

Leadership Competencies: Engage
Role model collaboration and motivate self and others to work together toward a shared vision of success, find meaning in what we do, and have fun along the way.

1.Conveys department objectives in a clear and compelling way

2.Lends an ear and a helping hand when others seek support, advice, or consolation

3.Mitigates conflicts, settling differences and facilitating agreements through respectful dialogue

4.Recognizes and integrates the value that different perspectives and experiences bring to MLVH

Leadership Competencies: Inspire
Paint a compelling picture of the vision and strategy that motivates others to action and generates enthusiasm and productivity within the team.

1.Gains confidence and trust of others, modeling honesty and honoring commitments

2.Neutralizes strong personal reactions to others, checking own ideas for ego-driven responses

3.Places high priority on role modeling effort and equipping others to get the work done swiftly

4.Prioritizes developing and coaching others to maximize career and talent potential while aligning them with department standards and objectives.

Leadership Competencies: Develop
Recognize and support team members’ strengths and opportunities to help them improve, find moments to celebrate, and make feedback an insightful experience.

1.Actively and transparently displays commitment to continuously improve and broaden capability

2.Seeks to understand challenges holistically and addresses difficult issues forthright and ethically

3.Provides safety and guidance to team members, mentees, and peers to take risks for success

4.Encourages others to reach in their careers, formally and informally, to improve performance