Patient & Client Care Coordinator

The Veterinary Patient Care Coordinator acts as a crucial link between clients, veterinarians, and other hospital staff, ensuring smooth patient flow and efficient communication. This role involves a mix of administrative and clinical tasks, requiring strong communication, organizational, and problem-solving skills. 

Key Responsibilities:

Patient Flow Management:

Guiding clients and patients through the clinic, ensuring efficient movement between waiting rooms, exam rooms, and treatment areas. 

• Client/Doctor Communication:

Facilitating clear and timely communication between clients and veterinarians, addressing concerns and providing updates. 

• Administrative Tasks:

Processing payments, managing financial information, maintaining patient records, and assisting with discharge appointments. 

• Nursing Care Support:

May involve assisting with basic patient care tasks, such as monitoring vital signs, administering medications under supervision, and maintaining a clean and organized environment. 

• Teamwork and Collaboration:

Working closely with veterinary technicians, doctors, and other staff to ensure optimal patient care and a positive client experience. 

Essential Skills:

• Excellent Communication Skills: Both verbal and written, to effectively interact with clients, doctors, and staff. 
• Strong Organizational Skills: To manage appointments, records, and patient flow efficiently. 
• Problem-Solving Skills: To address client concerns and resolve issues related to patient care. 
• Empathy and Compassion: To create a welcoming and supportive environment for clients and their pets. 
• Knowledge of Veterinary Terminology: Familiarity with common medications, procedures, and medical conditions. 
• Computer Proficiency: Experience with veterinary practice management software preferred but not required.

As the Patient Care Coordinator, you will:

• Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status 
• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times 
• Coordinate patient flow between multiple specialties 
• Facilitate discharge appointments for all services 
• Perform patient discharges in coordination with the technical team 
• Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges 

*Minimum of 12 months' experience in a medical/veterinary office setting required.

Full insurance and benefits package available for all full-time staff.