Veterinary Receptionist

Veterinary Receptionist

The Veternary Receptionist’s Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. 

This is a full time position; scheduled days and hours may vary based on hospital need. Weekend work is possible. This position may require standing for long periods of time and some heavy lifting may be involved.

The Veterinary Receptionist reports to the Hospital Manager and in his/her absence, the Managing doctor. 

Job Requirements/ Skills/ Physical Demands:

· An employee in this position must have a sense of caring for animals

· Ability to lift approximately 50 pounds

· Ability to multitask efficiently, and work well individually and within a team

· Must be able to handle the physical and emotional aspect of work in a veterinary clinic environment, including euthanasia

· Must have active listening, critical thinking, complex problem solving, time management, judgment and decision making skills

· Excellent communication skills and the ability to work effectively and efficiently in a fast paced environment

· Models a professional and courteous manner with all staff and clients 

Essential Functions:

· Communicates professionally and effectively to all members of the team and clients.

· Works collaboratively with veterinarian and technician team to help maintain the flow of pets

· Provides compassionate service to clients

• Schedules client appointments and addresses client questions including calling clients back.

• Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.

• Advises hospital staff about incoming emergencies.

• Greets clients with a cheerful and professional attitude and makes them feel welcome during their entire time in the clinic. This includes assisting them in a timely manner and ensuring that someone is in contact with the client from arrival to departure.

• Completes client check-ins and check-outs

• Invoices clients, collects fees, makes change, imprints credit card forms and obtains authorization for credit charges, following the credit policies of the hospital. 

• Ensures the front office is clean and tidy, maintaining a professional appearance at all times.

• Maximizes schedule based on Doctor and time needed for an appointment.

• Assists Hospital Manager with additional clinic tasks as needed.

Benefits for a Veterinary Receptionist:

All Full Time Veterinary Receptionist’s receive a benefits package including 401(k) participation, paid time off and a generous hospital discount for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility.

Danvers Animal Hospital is an equal opportunity employer. We strongly and proudly support and value the uniqueness of all individuals and promote a work environment where diversity is embraced.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada.  Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life. 

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next 

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life. 

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.