Client Services Representative at Broadview Animal Clinic

As a Client Service Representative (CSR) at Broadview Animal Clinic, you will be the first point of contact for our clients and their pets. You’ll play a critical role in providing exceptional customer service, ensuring a welcoming and efficient front desk environment, and supporting the veterinary team by managing client communications and administrative tasks. This is a vital position that combines a passion for animals with excellent people skills.

Key Responsibilities:

• Greet clients and patients warmly, creating a positive and professional first impression
• Answer incoming phone calls, schedule appointments, and respond to client inquiries
• Check-in and check-out clients, including processing payments and providing invoices
• Maintain accurate and up-to-date client and patient records using practice management software
• Communicate clearly and compassionately with clients regarding hospital policies, procedures, and updates
• Handle multi-line phone systems, emails, and in-person interactions efficiently
• Facilitate the smooth flow of communication between clients and the veterinary team
• Manage waiting room cleanliness and ensure a calm, safe environment for pets and their owners
• Assist with general office duties such as filing, data entry, and inventory management support
• Support clinic goals for customer satisfaction, retention, and compliance with preventive care

Qualifications:

• High school diploma or equivalent required
• Previous experience in a veterinary, medical, or customer service setting preferred
• Strong communication and interpersonal skills
• Comfortable working in a fast-paced, team-oriented environment
• Proficiency with computers and ability to learn veterinary software systems
• Compassion for animals and empathy for their owners
• Ability to handle sensitive situations with discretion and professionalism

Physical Requirements:

• Ability to sit, stand, and walk for extended periods
• Capable of handling occasional lifting of pets or supplies up to 50 lbs
• Comfortable around animals of all sizes and temperaments

Schedule:

• Must be able to work evenings and Saturday's. We are closed on Sunday's, yay!
• Must be flexible with scheduling to meet the needs of the hospital

Benefits

• Medical/Dental/Vision
• Life insurance
• Short term/long term disability
• 401K
• PTO
• Paid holidays
• Uniform allowance
• Employee pet discount

Compensation: $18.81 - $20

Accepting applications through August 31st, 2025.