Client Services Representative
- Category
- Support Staff
- Job ID
- 35608
- Role Type
- Full-time
- Hospital
- Tender Touch Animal Hospital
Full-Time | Denver, CO
$20-22/hour + Quarterly Bonus Opportunities
Tender Touch Animal Hospital is seeking a Customer Service Representative to join our AAHA-Accredited, Cat Friendly practice. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families. We're especially interested in team members who are excited to be part of a supportive, team-focused environment.
For more than 30 years, we've proudly served the Denver community by providing exceptional veterinary care while building lasting relationships with our clients, patients, and one another.
-------------------------
About Tender Touch Animal Hospital
At Tender Touch Animal Hospital, we believe outstanding patient care starts with an outstanding team.
Our hospital offers:
AAHA-Accredited small animal practice
AAFP Cat Friendly Certified hospital
Four full-time and one part-time veterinarian
High-quality preventive care, dentistry, surgery, and diagnostics
Collaborative culture with strong doctor support
Loyal client base that values quality medicine and long-term relationships
Our hospital was recently recognized as Best Veterinary Practice in Baker (2026) and received the NVA Best in Show Award 2 years in a row, reflecting our team's commitment to exceptional patient care and hospital excellence.
-------------------------
What You'll Do
Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.
Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate.
Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.
Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.
Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.
Demonstrates a full working knowledge of PIMS procedures and functional applications.
-------------------------
Skills and Basic Qualifications
High school diploma or GED required.
Must have a minimum of 1 year working in the veterinary industry
Must be able to sit for longer periods of time and perform desk work
Must be able to respond to emergencies
Proper telephone etiquette and client service excellence
Excellent oral and written communication skills
Basic computer skills (Microsoft Office, e-mail, and practice management software experience preferred)
Strong organizational skills with ability to multi-task and still attend to details
-------------------------
Schedule
Four 10-hour shifts
Typical schedules:
7:00 AM - 5:30 PM
7:30 AM - 6:00 PM
Closed Sundays
Closed on major holidays
Half days on Christmas Eve and New Year's Eve
-------------------------
Compensation & Benefits
$20-$22/hour, based on experience
Quarterly incentive bonus opportunities
Medical, dental, and vision insurance
401(k)
HSA/FSA options
Life and disability insurance
Paid time off
Paid sick leave
Paid holidays
Two floating holidays
Annual CE allowance
Annual scrub allowance
Employee pet discounts
-------------------------
Why Join Tender Touch Animal Hospital?
What makes Tender Touch different isn't just the medicine—it's the people.
Our team believes in supporting one another, sharing knowledge, and celebrating each other's successes. There is no "that's not my job" mentality here. Doctors, technicians, assistants, client service representatives, and leadership all work together to create the best possible experience for our patients and clients.
When it's time to recharge, our team enjoys relaxing in our beautiful outdoor break area complete with a pond and waterfall—or spending time with our beloved clinic cat, Kevin, and resident turtle, Tortellina.
If you're looking for a Customer Service Representative job in Denver, CO where your ideas are welcomed, your skills are valued, and your professional growth is encouraged, we'd love to meet you.
Apply today and become part of an award-winning team dedicated to exceptional veterinary medicine and compassionate care.
-------------------------
Accepting applications until 12/30/26 or until position is filled
National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.
Purpose: Give pets and the people who love them more quality years together
Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.
Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next
One NVA: Bringing General Practice & Ethos Together
NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
Discover Exciting Career Opportunities
You have not saved any jobs yet.
You have not viewed any jobs yet.
Learn More About NVA
-
Our Locations
With over 1,000 hospitals across the U.S. and Canada, you have a place at NVA no matter where your career takes you.
Read More -
Empowering Veterinary Practice Managers at NVA
At NVA, we recognize the vital role practice managers play in creating thriving veterinary teams. Explore resources, support, and growth opportunities tailored to help you lead with confidence, streamline operations, and foster a positive clinic culture.
Read More
Join Our Talent Community
Your one-stop shop for updates, alerts, and news about new opportunities at NVA.
Join Community