Customer Service Representative
- Category
- Support Staff
- Job ID
- 30439
- Role Type
- Full-time
- Hospital
- Dogwood Animal Hospital
Job description
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.
What to Expect
- A team that feels and functions like family, encouraging and supporting your career growth/development
- Colloborative environment
- Doctors/technicians that promote a safe environment to ask questions and learn
The Ideal Candidate
- Previous veterinary experience preferred
- Motivated individual with a strong work ethic and a love for animals
- Outstanding customer service and patient care
- Excellent verbal and written communication skills
- Health/Dental/Vision Insurance
- Paid Time Off (Vacation & Sick)
- Employee pet discount
- 401K
- Uniform allowance
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