Client Services Representative

Client Service Representative (CSR) – Veterinary Clinic

We are a fast-paced, 4 doctor veterinary clinic looking for a friendly, organized, and compassionate Client Service Representative to join our team! If you thrive in a high-energy environment, love helping people and their pets, and enjoy being the heart of a team, we’d love to meet you.

What You’ll Do:

• Greet clients and patients with warmth and professionalism
• Manage a high-volume phone line (appointments, questions, triage support)
• Schedule appointments efficiently and accurately
• Process payments and maintain accurate records
• Communicate clearly with doctors and medical staff
• Help keep the front desk running smoothly—even on our busiest days

What We’re Looking For:

• Excellent customer service and communication skills
• Ability to multitask and stay organized under pressure
• Positive, team-first attitude
• Strong attention to detail
• Previous veterinary or medical front desk experience is a plus, but not required

Why You’ll Love Working Here:

• Opportunity to make a difference for pets and their families every day
• Fast-paced work that keeps your day interesting and engaging
• Full Time & Part Time candidates eligible for significant Employee pet care discounts
• Full Time candidates eligible for Medical, Dental & Vision insurance, Paid Vacation time, and 401k with Matching 

Schedule:
Full-time and part-time positions available, including some evenings (Tues/Thurs) and weekends.

Pay:
$16-18/hour Depending on experience

Accepting applications through 7/31or until the position is filled. 

If you’re someone who can keep a smile during a busy day and truly enjoys helping both people and pets, we’d love for you to join our team!

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada.  Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life. 

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next 

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life. 

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.