Client Services Representative

Veterinary Receptionist

Swift Creek Animal Hospital | Midlothian, VA

Do you love animals, enjoy helping people, and thrive in a fast-paced environment? At Swift Creek Animal Hospital, we're more than just a veterinary practice, we're a team of compassionate professionals dedicated to providing exceptional care to pets and outstanding service to the families who love them.

We're looking for an enthusiastic, friendly, and dependable Veterinary Receptionist to be the welcoming face of our hospital. If you're passionate about making a difference in the lives of pets and their owners, we'd love to meet you!

Why Join Swift Creek Animal Hospital?

At Swift Creek, you'll work alongside a supportive team that values collaboration, growth, and compassionate care. Whether you're an experienced veterinary receptionist or looking to start a career in veterinary medicine, we're willing to train the right person who brings a positive attitude and a love for animals.

What You'll Bring

✔ Compassionate, positive, and professional attitude

✔ Excellent communication and customer service skills

✔ Strong multitasking and organizational abilities

✔ Comfortable using computers and learning new software

✔ Ability to stay calm and productive in a busy environment

✔ Previous reception, customer service, or veterinary experience is a plus, but not required

What You'll Do

As a Veterinary Receptionist, you'll play a vital role in creating a positive experience for every client and pet who walks through our doors. Responsibilities include:

• Greeting clients and pets with warmth and professionalism
• Scheduling appointments and managing daily patient flow
• Answering phones and assisting clients with questions and service needs
• Processing payments and handling client transactions
• Maintaining accurate patient and client records
• Managing incoming and outgoing mail and email communications
• Supporting the veterinary team with administrative tasks
• Keeping the lobby and reception area welcoming, organized, and clean

Preferred Qualifications

• Knowledge of veterinary terminology is helpful
• Previous veterinary, kennel, boarding, or animal care experience is preferred
• Experience working with dogs and other companion animals
• Strong attention to detail and time-management skills
• Ability to build positive relationships with clients, pets, and team members

What We Offer

• 401(k) with Company Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account 
• Life Insurance
• Paid Time Off
• Employee Pet Care Discounts

Ready to Join Our Team?

If you're looking for a rewarding career where you can make a meaningful impact on pets and the people who love them, we invite you to apply today. Join Swift Creek Animal Hospital and become part of a team that is passionate about providing exceptional veterinary care while creating lasting relationships within our community.

Job Type: Full-Time
Work Location: In Person | Midlothian, VA

"Every pet deserves exceptional care, and every team member deserves a workplace where they can grow, learn, and make a difference."

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada.  Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life. 

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next 

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life. 

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us: