Client Care Coordinator

Client Service Representative (CSR) – Full-Time | North Billerica, MA

Middlesex County Animal Hospital is seeking a Client Service Representative (CSR) to join our dynamic team! As an AAHA-accredited and Fear Free certified practice, we pride ourselves on providing exceptional care for our patients and outstanding service to our clients. If you’re a passionate, customer-focused individual who thrives in a fast-paced environment, we want to meet you!

Why Join Us?

• Work-Life Balance – Enjoy a stable schedule with no weekends.
• Growth Opportunities – Be part of a supportive, team-oriented culture focused on career development.
• Great Team Environment – Work alongside tenured professionals who value teamwork and collaboration.
• Structured Practice – We are a well-organized practice with efficient systems in place.

What You’ll Do

• Greet clients, answer phones, and schedule appointments with a focus on providing exceptional client service.
• Handle client inquiries, concerns, and needs with empathy and professionalism.
• Assist with check-ins, check-outs, and client education regarding our Fear Free protocols.
• Maintain accurate records and manage client files in our practice management system.
• Support a fast-paced, high-volume environment while maintaining excellent customer relationships.

Perks & Benefits

• Competitive Compensation – Based on experience (please consult with hiring manager).
• Full Benefits Package – Includes health, vision, dental insurance, and more.
• Pet Care Discounts – Take care of your pets at a discounted rate.
• Career Growth & Mentorship – Opportunities to learn and grow within the practice.
• Fear Free Certification – Offered after 90 days for those interested in expanding their knowledge in fear-free care.

Who We’re Looking For

• A friendly and approachable individual with excellent communication skills and a passion for client care.
• Previous experience in customer service, veterinary, or healthcare is a plus.
• Comfortable in a fast-paced environment and able to multi-task effectively.
• Team-oriented with a positive attitude and strong interpersonal skills.
• Someone who is excited to learn and grow in the veterinary field.

Ready to be part of a hospital where teamwork, client care, and growth are a top priority? Apply today!