Client Care Coordinator

The client care representative is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The client care representative supervisor answers telephones, greets clients, prepares patient files and escorts clients and patients to exam rooms (when necessary), receives and relays client correspondence, updates client financial records. The exceptional receptionist has the ability to diffuse negative client situations and foster client bonding. The client care representative is the front staffs initial go to when the have questions and concerns and serves as the liaison between the team and upper management.

EDUCATION AND LICENSURE REQUIREMENTS

· High school diploma or equivalent.

· Customer Service background desirable but not required.

· Typing skills required.

· Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as Instant Messenger and email.

EXPERIENCE REQUIREMENTS

· Significant experience with basic office functions in a busy office environment.

· Previous receptionist and veterinary practice experience are desirable but not required.

PERSONAL REQUIREMENTS

The client care specialist must be able to:

· Be flexible in attitude and work habits.

· Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.

· Perform basic computer skills, type 30 words per minute.

· Have had experience with basic office functions in a busy work environment

· Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires standing for extended periods or time as well as working long hours.

· Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.

Benefits are outlined in the employee manual and are separate from the hourly wage.

· Can perform all client care representative duties and tasks as required.

· Serves as back-up to the assistant manager

· Supports and encourages new ideas and implementation of protocols.

· Assists client care specialist supervisor with client issues and or complaints.

· Serves as a liaison for communication between doctors and client care specialist when the supervisor is not available.

· Helps to oversee completion of daily task lists.

· Helps to ensure that client compliance and standards of care are being upheld.

· Orders office supplies.

· Orders food currently stocked in hospital as well as food special orders.

· Performs other duties as assigned.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada.  Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life. 

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next 

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life. 

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.