Client Service Representative - Outbound

National Veterinary Associates
National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm.

Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.

Description

Our Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual, and compassionate team players to join our team. The position will require an ability to work independently and with a team as a Client Service Representative to make outbound calls.

Position Responsibilities

• Provide concise, friendly service for multiple veterinary hospitals
• Effective communication (written and verbal) with strong closing skills
• Communicate with clients in regard to difficult scenarios
• Educate clients on animal wellness
• Consistently schedule veterinary appointments using AVImark®
• Review and update client and patient data, accounting
• Accurately complete documents each shift
• Work independently in a friendly and supportive environment
• Provide excellent client service and telephone etiquette
• Achieve performance goals
• Other duties as assigned

Qualifications

• High school diploma
• Basic math skills
• Proficient with Microsoft Office, Excel, and Word
• 1 year of client service experience
• Ability to handle multiple phone lines
• Professional work ethic
• Time management and problem-solving skills
• Ability to overcome objections
• Adapt to changing environment
• Must be able to work at a computer for long periods of time, including keyboard and mouse use

Additional Details

• Remote Position: Must be able to work in a distraction-free workplace from home
• Shift – Outbound Reminder Calls: Monday–Friday, fixed shift and will vary based on department needs
  (Department hours: 6:00 AM – 6:00 PM PST)
• Pay Range: $16–$19 DOE, with potential for monthly performance incentives
• Training Duration: Applicants must be available for the full duration of training (approximately 4 weeks)
  (Paid training)
• Deadline to Apply: January 14, 2026
• Next Virtual Class Start Date: February 17, 2026