Veterinary Assistant/Receptionist

Job description

The Veterinary Assistant/Veterinary Receptionist provides vital support to our veterinarians and veterinary technicians by ensuring a clean, safe, and efficient clinical environment. This role involves handling animals, assisting with procedures, and performing administrative tasks to ensure high-quality care for pantients and the people who love them. The Veterinary Receptionist to be the first point of contact for our clients and their pets. In this role, you will be responsible for delivering excellent client service, managing front desk operations, and supporting the veterinary team by ensuring smooth communication and efficient scheduling. This is a hybrid role requiring strong skills and reliability in all areas of our hospital. 

Key Responsibilities Veterinary Assistant:

• Assist veterinarians and technicians during examinations and procedures
• Restrain animals safely and humanely during treatments or exams
• Feed, bathe, groom, and exercise animals as needed
• Clean and disinfect exam rooms, kennels, cages, and surgical areas
• Prepare exam and treatment areas with necessary supplies and equipment
• Collect and label samples (urine, feces, blood) for testing
• Administer medications and treatments under veterinary supervision
• Surgery monitoring
• Obtain patients vitals
• Maintain accurate patient records and documentation
• Educate pet owners on post-treatment care, medications, and procedures
• Handle administrative tasks such as answering phones, scheduling, and filing

Key Responsibilities Veterinary Receptionist:

• Relay information between veterinarians, vet techs, and clients.
• Prepare and manage medical charts, consent forms, and treatment authorizations.
• Handle prescription requests and refills under veterinary guidance.
• Greet clients and their pets warmly in person and over the phone.
• Schedule appointments, surgeries, and follow-up visits.
• Answer inquiries about services, fees, and basic pet care procedures.
• Provide updates to clients on their pet’s status (pre/post-treatment).
• Maintain a calm, empathetic, and professional demeanor, even during emergencies or emotionally sensitive situations.

Requirements:

• Previous experience in both roles of Veterinary Reception and Veterinary Assisting. Minimum experience, 1 year preferred.
• Ability to lift and restrain animals (up to 40 lbs. or more)
• Strong communication and interpersonal skills
• Willingness to work weekends and evenings
• Completion of a veterinary assistant training program
• Multitasking in a fast-paced environment
• Strong attention to detail
• Compassion and patience when dealing with distressed pet owners
• Ability to handle upset clients or emergency situations calmly and professionally

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

•We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

•All job opportunities and applications are hosted on our official careers site: careers.nva.com

•There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.