Client Service Coordinator

Join Our Growing, Compassionate 8-Doctor Practice

About Us

We are a thriving, 8-doctor veterinary practice dedicated to providing exceptional medical care and outstanding client experiences. As a growing hospital, we pride ourselves on a supportive, team-focused culture where compassion, professionalism, and collaboration are at the heart of everything we do. We care deeply for our patients—and the people who love them—and we’re looking for a Veterinary Receptionist who shares that same passion.

The Role

As a Veterinary Receptionist, you will serve as the welcoming face and voice of our hospital. This role is essential to creating a smooth, organized, and positive experience for clients and their pets. You’ll work closely with our medical team to ensure daily operations run efficiently while delivering excellent customer service in a fast-paced environment.

Key Responsibilities

• Greet clients and their pets with warmth, empathy, and professionalism

• Schedule appointments and manage a busy, multi-doctor calendar

• Answer phones, emails, and messages promptly and courteously

• Maintain accurate client and patient records, including medical and insurance information

• Assist with check-in and check-out, including payment processing

• Provide clear and helpful information about services, products, and procedures

• Maintain a clean, welcoming, and pet-friendly reception area

• Collaborate with veterinarians and support staff to support efficient clinic flow

Qualifications

• Strong verbal and written communication skills

• Commitment to delivering exceptional customer service

• Ability to multitask and stay detail-oriented in a fast-paced environment

• Basic computer proficiency for scheduling, records, and payments

• Prior animal care experience is a plus (pet care, grooming, training, animal husbandry, etc.)

• Knowledge of veterinary procedures, lab work, or critical care is a plus, but not required

Why Join Our Team

• Competitive compensation based on experience

• Consistent, but flexible scheduling

• Paid vacation, sick time, and floating holidays

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Short-term and long-term disability coverage

• Excellent employee discount on services and products

• Full-time position with opportunities for growth as our practice continues to expand

• Supportive, team-oriented work environment

• The opportunity to make a meaningful impact on pets and their families every day

If you’re passionate about animals, enjoy working with people, and want to be part of a growing, well-established veterinary practice, we would love to hear from you.