Veterinary Customer Service Representative

Veterinary Customer Service Representative
South Shore Animal Hospital | Full-Time | $18–$22/hour

South Shore Animal Hospital is looking for a Veterinary Customer Service Representative (CSR) to join our dedicated team of caring professionals! You’ll thrive in this role if you enjoy problem-solving, communicate clearly and intentionally, and are looking to work in a supportive, team-focused veterinary hospital.

What You’ll Do:

• Deliver best-in-class client service in person, over the phone, and digitally
• Manage phone and digital communications efficiently and professionally
• Schedule appointments thoughtfully
• Collaborate closely with the clinical team to ensure smooth patient care
• Handle billing and financial transactions accurately
• Contribute to a positive, solutions-focused team environment

Qualifications:

• High school diploma or equivalent required
• Minimum 1 year of experience in a veterinary or medical reception setting strongly preferred
• Available to work on Saturdays
• A genuine love for animals and dedication to providing high-quality client care

Who We Are:

At South Shore Animal Hospital, we're more than just a hospital—we’re a team that supports one another and takes pride in providing exceptional care. Our leadership is engaged, approachable, and invested in your growth. We value collaboration, professional development, and celebrating our wins together.

Benefits:

• The base hourly range for this position is $18.00-$22.00/hour. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• Medical, vision, and dental insurance plans
• Paid time off 
• Matched 401(k) plan
• Paid opportunities for professional development and growth
• Employee discounts on veterinary services and products

Apply today and join a practice where your skills are valued and your growth is supported.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

•We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

•All job opportunities and applications are hosted on our official careers site: careers.nva.com

•There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.